• Training Instructor II | Dakota Dunes | Minimum 2 Years Experience | Full-Time | $30,000/Year + Bonus

    Updated Date
    Training & Development
    Days, Evenings, and Weekends
    Wage Description
    $30,000/Year + Bonus
    High School Diploma/GED
    Min. Years Experience

    Join our team and help us grow! As a Training Instructor you'll help us train and prepare employees for various positions within the company. Your work is crucial and critical to our continued success. Our compensation package and bonuses will reward you for that contribution. We will train the right fit for this position. Mass Markets believe in rewarding our employees for their dedication and commitment to excellence. 


    This position is a salaried full time role with bonus potentials. 


    The Instructor will provide on-boarding training for the newest members of our customer service and sales team and work with veteran Sales Representatives to improve ongoing performance. Through education, observation, coaching and motivation, the Instructor will ensure achievement of individual, team and department objectives. The Instructor will facilitate learning through a variety of delivery methods to develop participants’ skill sets. Training methodologies may include classroom instruction, on-line learning, hands-on labs, peer to peer coaching, and team meeting trainings, conference calls and train the trainer sessions. This position will report directly to the Center Director.


    • Facilitate classroom style training on products, sales techniques, enhancements, etc.
    • Develop and maintain training tools, including worksheets, templates, databases and reports
    • Facilitate role play sessions
    • Use a variety of instructional methods to ensure maximum delivery effectiveness
    • Manage testing and performance for all sales new hires while in training
    • Monitor trainees’ knowledge before and after training to help determine follow-up training required
    • Provide mentorship, continuing education and ongoing training for existing sales representatives
    • Work closely with management in the sales rep evaluation process to identify skills and areas needing improvement
    • Work one-on-one with sales reps to reinforce skills taught during training sessions
    • Utilize established curriculum and assist in developing new educational materials
    • Perform other related duties as assigned by the Director of Employee Development


    The ideal candidate for this role would share and understand the high growth objectives of Mass Markets.  This position requires a high degree of leadership, creative thinking and dedication to people.  The ability to professionally represent Mass Markets internally and client facing is a must.  The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views.  This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment. The Training Instructor will exhibit a commitment to continuous improvement and independently pursue self-development to broaden training related job knowledge and stay abreast of industry skills and best practices.   

    • Associate’s degree and/or relevant work experience
    • Exceptional interpersonal & communication skills
    • Strong supervisory experience including staff development
    • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
    • Demonstrated ability to drive sales through the actions of others
    • Understanding of call center tools and technology used to manage KPIs and SLAs
    • Possess effective conflict resolution skills (both customer and agent conflict)
    • Possess time management, planning, organizational and multi-tasking skills
    • Ability to learn new products and system
    • Ability to work in a professional fast-paced environment


    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource!   Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.  


    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.


    Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.


    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 


    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 


    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


    For more information visit www.massmarkets.com


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