Our Business Customer Success Representatives are responsible for taking incoming calls from our customers and assisting them with any questions they may have. They also provide world class customer service to our customers. This position does require at-least 1 year of previous experience. Mass Markets will train the right fit for this position. We also offer a flexible schedule.
This is a rare opportunity to share in the vision and success of a growing company. We are a rapidly growing company so if you are interested in growing your career, this is a great place to start. Employees looking to move up into operations, marketing, account management, IT, client service,reporting & analytics, business intelligence, training, employee development, recruiting and quality assurance roles have a multiple paths for advancement. From our executive team and through the ranks, almost everyone at Mass Markets started in a front line position just like you! This is a job that will keep you engaged, smiling and earning more money every year. In addition to all that, check out some of the other benefits of working at Mass Markets!
Think you’ve got the goods? Pull up a chair and let’s get started. We don’t believe dry and drawn out interview processes. Our application is quick and easy to complete online and our talent team enjoys meeting and interacting with new applicants!
In this role you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team our entry level customer service representatives are responsible for the following tasks.
Mass Markets provides all new employees with a paid world class training. Qualified candidates will be willing to learn new products, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or phone based roles is a plus but not required. Other job requirements are:
As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.
Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.
For more information visit www.massmarkets.com