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Business Customer Success Representative II | Full-Time

Business Customer Success Representative II | Full-Time

ID 
2015-1401
Job Locations 
US-IA-Iowa City
Job Post Information* : Posted Date 
10/2/2017
Department 
Customer Service Representative (CSR)
Type 
Full-Time
Min. Years Experience 
1
Wage Description 
Base + Attendance Bonus + Performance Bonus + Employee Stock Contract
Bonus 
Weekly
Employee Stock Contract 
Yes, Eligible At 1 Year
Education 
High School Diploma/GED
Reports To 
Supervisor

MORE INFORMATION ABOUT THIS JOB

POSITION OVERVIEW

Our Business Customer Success Representatives are responsible for taking incoming calls from our customers and assisting them with any questions they may have. They also provide world class customer service to our customers. This position does require at-least 1 year of previous experience. Mass Markets will train the right fit for this position. We also offer a flexible schedule.

WORKING AT MASS MARKETS

Here at Mass Markets, we keep things light. We believe our team is at it's best when they’re happy which is why the environment here is so electric.  With Mass Markets you’ll earn commission on top of your hourly wage as well as earning cash and prizes daily contests. Our paid training will make you an expert in Fortune 500 products and state of the art communications technology.  After one year, ALL employees at Mass Markets, across every position, earn an employee stock contract!   
 
WANTED: FUN, BOLD & MOTIVATED TEAM MEMBERS! 

This is a rare opportunity to share in the vision and success of a growing company. We are a rapidly growing company so if you are interested in growing your career, this is a great place to start.  Employees looking to move up into operations, marketing, account management, IT, client service,reporting & analytics, business intelligence, training, employee development, recruiting and quality assurance roles have a multiple paths for advancement.  From our executive team and through the ranks, almost everyone at Mass Markets started in a front line position just like you! This is a job that will keep you engaged, smiling and earning more money every year.  In addition to all that, check out some of the other benefits of working at Mass Markets! 

 

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Think you’ve got the goods? Pull up a chair and let’s get started.    We don’t believe dry and drawn out interview processes.  Our application is quick and easy to complete online and our talent team enjoys meeting and interacting with new applicants! 

POSITION RESPONSIBILITIES

In this role you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology.  As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience.  In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.   In addition to being an all-around great asset to the team our entry level customer service representatives are responsible for the following tasks.   

 

  • Listen to and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade customers
  • Explain and position products and process when interacting with customers
  • Appropriately escalate customer dissatisfaction
  • Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS

Mass Markets provides all new employees with a paid world class training.  Qualified candidates will be willing to learn new products, processes and technology.  Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times.   Experience in customer care, sales or phone based roles is a plus but not required.  Other job requirements are:

 

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
  • Must have the ability to learn customer service software applications
  • Must be proficient with basic PC skills
  • Ability to multi-task in a fast paced environment
  • Highly reliable
  • Minimum 18 years of age
  • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

 

ABOUT US

 

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

 

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

 

For more information visit www.massmarkets.com

 

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