• DESKTOP SUPPORT INTERN

    ID
    2016-1421
    Updated Date
    6/25/2019
    Department
    Internships
    Schedule
    Flexible
    Wage Description
    Commensurate upon experience
    Bonus
    No
    Education
    Technical Training or Combination of Training and Experience
    Min. Years Experience
    1
    Company/Brand
    Mass Markets
  • POSITION OVERVIEW

    RAISE THE BAR

    Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team.  As an employee centric organization, Mass Markets demonstrates every day that our associates are our most important resource and have opened these opportunities to college interns. Come grow with us!


    • Great Facilities and Fun Work Atmosphere

    • Advancement Opportunity

    • Flexible Work Schedule
    • Positive Team Environment
     Business Team 1 - Small

     

    POSITION RESPONSIBILITIES

    This position provides basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department.  Assisting the director of network engineering, this position will help with troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

    • Problem recognition, research, isolation, resolution and follow-up for all computers and software within the organization. 
    • Installs and configures new hardware, maintains existing hardware, and tracks hardware inventory in real-time.
    • Operating system and software installation and configuration and maintains an accurate software license tracking system in real-time.
    • Asset management - responsible for tracking desktop hardware and software inventory in real-time.
    • On-site support - participates in end-user support and problem management for all areas of the IT infrastructure. 
    • Coordinates with supervisors to provide high-quality support for new systems, projects and upgrades.
    • Other duties as assigned.

    CANDIDATE QUALIFICATIONS

    Qualified candidates will be willing to learn new programs, processes, and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or contact center role is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The primary requirements of this position include but are not limited to the following:

    • Actively enrolled Sophomore or Junior level student with at least 1.5 years of completed college education
    • Minimum cumulative 3.00 GPA in Computer Science or Information Technology
    • Proficiency researching and troubleshooting complex problems and errors
    • Demonstrated ability with basic networking, and telephony
    • Excellent written and oral communication skills
    • Excellent interpersonal and customer service skills
    • Exceptional work ethic and dedication
    • Good understanding of Microsoft Products, including proficient knowledge of Microsoft Excel
    • Basic SQL skills and familiarity with Microsoft Access
    • 1-2 years’ experience performing IT support functions is preferred
    • Attention to detail, systems processes, and organizational skills

     

    ABOUT MASS MARKETS- YOU CAN GET A JOB ANYWHERE.  YOU CAN BUILD A CAREER HERE. 

     

    As an Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

     

    On October 1st, 2015, TMone’s original founder Anthony Marlowe bought back 100% of TMone, LLC from Enhanced Resource Centers (ERC) and rebranded it Mass Markets to reflect the XaaS vision of the company. Mr. Marlowe started on the phones as a telesales agent for a major Fortune 500 telecommunications company, and turned it into a colorful career. Mass Markets’ holding company is Marlowe Companies Inc. (MCI, LC), which is a wholly owned Iowa City Capital Partners, LC company. Mass Markets is redefining how cloud-based technology and business process outsourcing meet.

     

    Specifically, Mass Markets is a unique provider of Anything-as-a-Service (XaaS) solutions, and an aggressive mid-market Business Process Outsourcing (BPO) firm with the technological capabilities of the "big box aka Global BPO's". Our clients benefit from direct interaction with highly tenured and experienced industry veterans that have successfully serviced a number of the fortune 500 companies. Our sophisticated, innovative, and Managed Service Platform Products (MSPP) solutions are levered to translate client's requirements into operational excellence. Our USA-based facilities and robust information technology capabilities integrate seamlessly with B2B and B2C customer life cycles. We are sales and service experts that thrive on being the top performer for our clients.

     

    Front and back office BPO resource groups all come with battle-tested leadership experience that is unmatched across the highly competitive landscape we operate within. Mass Markets' BPO customers utilize our Infrastructure and Big Database-as-a-Service (BDBaaS) at no additional cost. Mass Markets also uniquely offers Education Software-as-a-Service (ESaaS) models including role-play and immersive simulation training solutions for each engagement where appropriate. Mass Markets enables our clients to tailor different expense models to their exact needs. These include subscription-based, usage-based, per hour, per contact, and market determined pricing for communication services, Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) offerings.

     

    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

     

    Overall, Mass Markets excels at customizing scalable solutions to meet our client's strategic objectives through the development of long term partnerships.

     

    COMPENSATION DETAILS

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource!   Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.  

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.

     

    Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

    ABOUT US

    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

     

    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

     

    For more information visit www.massmarkets.com

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