• Bilingual Spanish Sales Representative | West Des Moines | Full-Time | Base + Bonus | Flexible Scheduling | Weekly Pay Cycles

    Job Locations US-IA-West Des Moines
    ID
    2016-1441
    Updated Date
    10/29/2018
    Department
    Telephone Sales Representative (TSR)
    Type
    Full-Time
    Schedule
    Flexible
    Wage Description
    Base + Attendance Bonus + Performance Bonus
    Bonus
    Weekly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

    Aim Higher

    Here at Mass Markets, we keep things light. We believe our customer service representatives are at their best when they’re happy.

     

    This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by resolving their issues and offering them new products and services.

     

    With Mass Markets you’ll earn commission on top of your hourly wage and through daily contests and after a year, earn an employee stock contract. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money year over year.

    SCHEDULE

    LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?

    Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

     

    SHIFT TYPES AVAILABLE
    Full-Time Day Shift  Part-Time Day Shift  Mid-Shift (Afternoon-Evening)
    Full-Time Early Bird Shift (Very Early Morning)  Part-Time Evening Shift  Weekend Warrior Shift (Sat./Sun.)
    4X10 Shift (10 Hours a Day for 4 Days)  Full-Time Every Other Day  Part-Time Every Other Day
    Full-Time 3 Weeks On, 1 Week Off  Part-Time, 2 Days On, 2 Days Off  And More...

    POSITION RESPONSIBILITIES

    WHAT IS A BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND WHAT DO THEY DO?

     

    • As a Bilingual Customer Service Representative, you will be answering incoming calls assisting business customers with their questions as well as helping to troubleshoot issues they may be having
    • Once you have resolved the customer’s concerns it time for the fun part – sales; you’ll be helping uncover any needs their business may have and offering new products and services
    • Success in this job is easy; provide excellent customer services and make sales, show up every day prepared to do your absolute best, and help promote our brand

     JUST SOME OF THE THINGS THAT MASS MARKETS OFFERS OUR TEAM MEMBERS!

    •   Competitive Base Pay and Bonus
    •   Regular Scheduled Pay Increases
    •   Daily Contests and Incentives
    •   Medical Benefits Available After 30 Days
    •   Full Medical, Dental & Vision Benefits
    •   IRA Options
    •   Paid Time Off and Paid Holidays
    •   Advancement Opportunity
    •   Positive Team Environment
    •   Great Facilities and Fun Work  Atmosphere
    •   Monthly Events and Recognition
    •   Access to Company Perks Site
    •   Life Insurance

     

                             Call Center Agent

    Working at Mass Markets has provided a different kind of opportunity I have never experienced at any past employment. There is help when available to make sure you can exceed with your daily work flow and each day is always providing something different to keep you on your toes.”

     

    -Toni Sargent, West Des Moines, IA

    CANDIDATE QUALIFICATIONS

    HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?

    • You enjoy talking to people and helping them resolve any frustrations they may be facing
    • Problem solving gets you excited
    • You are money motivated, you like getting paid more for doing more
    • You’re a quick learner and thrive on change
    • You’re a quick learner and thrive on change
    • You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers
    • You love talking; people even say you should get paid for talking (perfect fit!)

    LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

    Great! Here are the qualifications for a Bilingual Customer Service Representative:

    • Fluent in both English and Spanish
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age
    • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

     

    COMPENSATION DETAILS

    LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

     

    Total Rewards Breakdown
    Competitive Starting Compensation  Weekly Bonus Opportunity  Daily Contest Payouts
    Weekly Pay Cycles  Paid Time-Off  Full-Benefits (Medical, Dental, Vision)
    Multiple Job Types to Choose From  Growing Company with Fortune 50 Clients  Paid New Hire and Continuous Improvement Training
    Daily, Week, and Quarterly Recognition  Company Debit Card (With Daily Cash Uploads)  Paid Holidays
    Retirement IRA Options  Guaranteed Issue Term Life Insurance  Whole Life Insurance Investment Options
    Regular Raises and Career Progression  Flexible Scheduling Options  Employee Development and Advancement Programs
    Employee Discount Program  Fun, Engaging Work Environment  Cash and Prize Incentives
    Modern Work Environment  Casual Dress Code  Relocation Potential

    ABOUT US

    Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services.   With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients.  Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance.  People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. 

     

    Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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