• CUSTOMER SERVICE REPRESENTATIVE--Full-Time & Part-Time

    Job Locations US-IA-Iowa City
    ID
    2016-1533
    Updated Date
    10/19/2018
    Department
    Customer Service Representative (CSR)
    Type
    Part-Time and Full-Time
    Schedule
    Flexible Day, Evening & Weekend Shifts | M-F, S
    Wage Description
    Up to $13.50/hr.* | Base + Bonus | Full Benefits
    Bonus
    Weekly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

    As a Customer Service Representative (CSR) you will  handle inbound phone interactions with residential and business customers.  You will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.  This position offers both full-time and part-time options with flexible scheduling. 

    SCHEDULE

    LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?

    Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

     

    SHIFT TYPES AVAILABLE
    Full-Time Day Shift  Part-Time Day Shift  Mid-Shift (Afternoon-Evening)
    Full-Time Early Bird Shift (Very Early Morning)  Part-Time Evening Shift  Weekend Warrior Shift (Sat./Sun.)
    4X10 Shift (10 Hours a Day for 4 Days)  Full-Time Every Other Day  Part-Time Every Other Day
    Full-Time 3 Weeks On, 1 Week Off  Part-Time, 2 Days On, 2 Days Off  And More...

    POSITION RESPONSIBILITIES

    WHAT IS A CUSTOMER SERVICE REPRESENTATIVE? 

     

    In this role, you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology.  As a highly trained expert on products, technology and business process, you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.   In addition to being an all-around great asset to the team, our entry level customer care representatives are responsible for the following tasks.   

    • Listen to and resolve customer issues
    • Utilize systems and technology to complete account management tasks
    • Recognize sales opportunity and apply sales skills to upgrade customers
    • Explain and position the products and processes when interacting with customers
    • Appropriately escalate customer dissatisfaction
    • Ensure first call resolution through problems solving and effective call handling 

     

    CANDIDATE QUALIFICATIONS

    HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?

    • You enjoy talking to people and helping them resolve any frustrations they may be facing
    • Problem solving gets you excited
    • You are money motivated, you like getting paid more for doing more
    • You’re a quick learner and thrive on change
    • You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers
    • You love talking; people even say you should get paid for talking (perfect fit!)

     

    LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

    Great! Here are the qualifications for a Customer Service Representative:

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age
    • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

    COMPENSATION DETAILS

    LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

     

    Total Rewards Breakdown
    Competitive Starting Compensation  Weekly Bonus Opportunity  Daily Contest Payouts
    Weekly Pay Cycles  Paid Time-Off  Full-Benefits (Medical, Dental, Vision)
    Multiple Job Types to Choose From  Growing Company with Fortune 50 Clients  Paid New Hire and Continuous Improvement Training
    Daily, Week, and Quarterly Recognition  Company Debit Card (With Daily Cash Uploads)  Paid Holidays
    Retirement IRA Options  Guaranteed Issue Term Life Insurance  Whole Life Insurance Investment Options
    Regular Raises and Career Progression  Flexible Scheduling Options  Employee Development and Advancement Programs
    Employee Discount Program  Fun, Engaging Work Environment  Cash and Prize Incentives
    Modern Work Environment  Casual Dress Code  Relocation Potential

    ABOUT US

    Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services.   With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients.  Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance.  People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. 

     

    Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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