• Asterisks Systems Administrator

    Updated Date
    Management Information Systems
    Full-Time Salaried Position
    Wage Description
    Technical Training or Combination of Training and Experience
    Mass Markets

    Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team. As a Asterisks Systems Administrator, you will provide day-to-day administration of Windows servers and applications. Your work is crucial to our continued success, and our compensation package and bonuses reward you for that contribution.


    This is a full-time, salaried position. 


    As a Systems Administrator, you are responsible for providing day-to-day administration of Windows servers and application, providing assistance & support to Mass Markets' Managed Services Provider as it pertains to Windows Active Directory & Group Policy Administration. Additional responsibilities for the Systems Administrator position include:

    • Performing system configurations, Software installations, updates, & upgrades to Windows servers, applications, and other infrastructure systems.
    • Providing daily operational support & troubleshooting for server & infrastructure applications
    • Monitoring system performance/availability & taking appropriate proactive steps to maximize uptime
    • Monitoring system security & taking appropriate steps to resolve security breaches & prevent future attacks
    • Working with various IT teams to develop hardware & software specifications for new & upgrades systems
    • Designing, installing, configuring, maintaining, & performing system integration testing of PC/server operating systems
    • Supporting web access & electronic messaging systems while maintaining a secure system environment
    • Providing tier 2 support to the Helpdesk team with tickets, projects, & critical issue resolution
    • Monitoring & controlling applications, servers, & jobs/processes
    • Coordinating with infrastructure to provide high-quality support for new systems, projects, & upgrades
    • Developing & Maintaining SOPs and documentation for all systems & processes
    • Providing systems administration management & support for software & platforms both internal to Mass Markets and hosted by our vendors
    • Engaging vendors to resolve issues with hardware & software problems
    • Other duties as assigned


    Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

    • 2-3 years documented work experience managing Windows servers, Active Directory, Active Directory Group Policy Objects, Windows File Shares & Security, Microsoft IIS (Internet Information Services) required
    • 2-3 Years documented working experience utilizing anti-virus & other security software tools
    • Documented experience working with and configuring Citrix servers
    • Fundamental understanding of Microsoft SQL Server operations including disaster recovery
    • Experience designing & creating specification documents for servers
    • Demonstrated ability to work on diverse projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment
    • Ability to self-motivate while operating effectively in a team-oriented and collaborative environment
    • Excellent verbal/written and interpersonal skills


    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource!   Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.  


    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.


    Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.


    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 


    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 


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    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


    For more information visit www.massmarkets.com


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