• Systems Administration Intern | Iowa City

    Job Locations US-IA-Iowa City
    Updated Date
    Wage Description
    Commensurate upon experience
    Technical Training or Combination of Training and Experience
    Min. Years Experience


    Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team.  As an employee centric organization, Mass Markets demonstrates every day that our associates are our most important resource and have opened these opportunities to college interns. Come grow with us!

    • Great Facilities and Fun Work Atmosphere

    • Advancement Opportunity

    • Flexible Work Schedule
    • Positive Team Environment
     Business Team 1 - Small



    This position provides basic administration and support for multiple hosted and installed call center and telephony software applications throughout the organization. Assisting the director of network engineering, this position will help with troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.  Some of the responsibilities of this position include:

    • Problem recognition, research, isolation, resolution and follow-up for all computers and software within the organization. 
    • Provide support services to employees regarding software, hardware, and network services.
    • On-site support - basic computer, network, phone, & software troubleshooting.
    • Ability to follow infrastructure policies, strategies, guidelines, standards, & procedures 
    • Coordinates with supervisors to provide high-quality support for new systems, projects, and upgrades.
    • Other duties as assigned.


    Qualified candidates will be willing to learn new programs, processes, and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or contact center role is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The primary requirements of this position include but are not limited to the following:

    • Actively enrolled Sophomore or Junior level student with at least 1.5 years of completed college education
    • Minimum cumulative 3.00 GPA in Computer Science or Information Technology
    • Proficiency researching and troubleshooting complex problems and errors
    • Demonstrated ability with basic networking and telephony
    • Excellent written and oral communication skills
    • Excellent interpersonal and customer service skills
    • Exceptional work ethic and dedication
    • Good understanding of Microsoft Products, including proficient knowledge of Microsoft Excel
    • Basic SQL skills and familiarity with Microsoft Access
    • 1-2 years’ experience performing IT support functions is preferred
    • Attention to detail, systems processes, and organizational skills




    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource!   Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.  


    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.


    Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.


    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 


    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 


    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


    For more information visit www.massmarkets.com


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