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Systems Administration Intern | Iowa City

Systems Administration Intern | Iowa City

ID 
2016-1563
Job Locations 
US-IA-Iowa City
Job Post Information* : Posted Date 
8/25/2017
Department 
Internships
Type 
Part-Time
Schedule 
..
Min. Years Experience 
1
Wage Description 
Commensurate upon experience
Bonus 
Monthly
Employee Stock Contract 
Yes, Eligible At 1 Year
Education 
Technical Training or Combination of Training and Experience
Reports To 
Senior Vice President

MORE INFORMATION ABOUT THIS JOB

POSITION OVERVIEW

RAISE THE BAR

Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team.  As an employee centric organization, Mass Markets demonstrates every day that our associates are our most important resource and have opened these opportunities to college interns. Come grow with us!


  • Great Facilities and Fun Work Atmosphere

  • Advancement Opportunity

  • Flexible Work Schedule
  • Positive Team Environment
 Business Team 1 - Small

 

POSITION RESPONSIBILITIES

This position provides basic administration and support for multiple hosted and installed call center and telephony software applications throughout the organization. Assisting the director of network engineering, this position will help with troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.  Some of the responsibilities of this position include:

  • Problem recognition, research, isolation, resolution and follow-up for all computers and software within the organization. 
  • Provide support services to employees regarding software, hardware, and network services.
  • On-site support - basic computer, network, phone, & software troubleshooting.
  • Ability to follow infrastructure policies, strategies, guidelines, standards, & procedures 
  • Coordinates with supervisors to provide high-quality support for new systems, projects, and upgrades.
  • Other duties as assigned.

CANDIDATE QUALIFICATIONS

Qualified candidates will be willing to learn new programs, processes, and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or contact center role is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The primary requirements of this position include but are not limited to the following:

  • Actively enrolled Sophomore or Junior level student with at least 1.5 years of completed college education
  • Minimum cumulative 3.00 GPA in Computer Science or Information Technology
  • Proficiency researching and troubleshooting complex problems and errors
  • Demonstrated ability with basic networking and telephony
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Exceptional work ethic and dedication
  • Good understanding of Microsoft Products, including proficient knowledge of Microsoft Excel
  • Basic SQL skills and familiarity with Microsoft Access
  • 1-2 years’ experience performing IT support functions is preferred
  • Attention to detail, systems processes, and organizational skills

 

 

ABOUT US

 

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

 

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

 

For more information visit www.massmarkets.com

 

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