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Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team. As a Systems Administrator, you will provide day-to-day administration of Windows servers and applications. Your work is crucial to our continued success.
As a Call Center Software Administrator, you will provide day-to-day administration and support for multiple hosted and installed call center and telephony software applications throughout the organization. The software administrator is responsible for developing a deep and comprehensive understanding of multiple platforms including predictive, preview and automatic outbound dialing applications, inbound ACD (automatic call distribution), strategic data insight, call list management, systems deployment, configuration and testing and the overall support of front line call center operations personnel.
Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required.
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.
Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.
Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.
For more information visit www.massmarkets.com