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Training Instructor III | Dakota Dunes | Minimum 3 Years Experience | Full-Time | $35,000/Year + Bonus

Training Instructor III | Dakota Dunes | Minimum 3 Years Experience | Full-Time | $35,000/Year + Bonus

Job Locations 
US-SD-Dakota Dunes
Job Post Information* : Posted Date 
Training & Development
Days, Evenings, and Weekends
Min. Years Experience 
Wage Description 
$35,000/Year + Bonus




Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team.  As an employee centric organization, Mass Markets demonstrates every day that our associates are our most important resource. Fill out our quick and easy online application and take the first step towards an exciting career with Mass Markets.  Come grow with us!



  • Competitive Base Pay and Bonus
  • Regular Scheduled Pay Increases
  • Daily Contests and Incentives
  • Medical Benefits Available First Day
  • Full Medical, Dental & Vision Benefits
  • Employee Stock Contract After 1 Year
  • IRA Options
  • Paid Time Off and Paid Holidays
  • Advancement Opportunity
  • Positive Team Environment
  • Great Facilities and Fun Work Atmosphere
  • Monthly Events and Recognition
  • Access To Company Perks Site
  • Life Insurance
High Five 1 - Small


At Mass Markets’ we believe our culture is critical to our success as we continue to grow.  It goes beyond recruiting and is bigger than any one person.  People and culture are our competitive advantage and our reason for coming to work each day.  We believe that we best serve our customers and our stakeholders by ensuring that our team is happy, high energy, innovative and driven.  It may be a desk job, but it is far from boring (NOT BORING DESK JOB).  Internally as a team and with our customers and partners, we strive to deliver an exceptional experience.  We are not an ordinary company; we don’t want our people to be ordinary, and that means providing a unique and fun environment, competitive compensation and treating people right.  In everything we do and in the high impact results we deliver, we strive for EXCEPTIONAL. 


Following a short and fun, best in class inside service, sales, and product training, you will jump right into earning bonus, winning contests and having and a great time delivering exceptional as part of our high-performance team.  This a rare opportunity to share in the vision and success of a growing company.  A job that will keep you engaged, smiling and earning more money every year. 



  • You love talking; people even say you should get paid for talking (perfect fit!)
  • You thrive in exciting environments and enjoy a challenge
  • You enjoy earning a bonus when you do a good job
  • You enjoy talking to people and learning new things
  • You believe personality is important in a persona and in a job


The Instructor will provide on-boarding training for the newest members of our customer service and sales team and work with veteran Sales Representatives to improve ongoing performance. Through education, observation, coaching and motivation, the Instructor will ensure achievement of individual, team and department objectives. The Instructor will facilitate learning through a variety of delivery methods to develop participants’ skill sets. Training methodologies may include classroom instruction, on-line learning, hands-on labs, peer to peer coaching, and team meeting trainings, conference calls and train the trainer sessions. This position will report directly to the Center Director.


  • Facilitate classroom style training on products, sales techniques, enhancements, etc.
  • Develop and maintain training tools, including worksheets, templates, databases and reports
  • Facilitate role play sessions
  • Use a variety of instructional methods to ensure maximum delivery effectiveness
  • Manage testing and performance for all sales new hires while in training
  • Monitor trainees’ knowledge before and after training to help determine follow-up training required
  • Provide mentorship, continuing education and ongoing training for existing sales representatives
  • Work closely with management in the sales rep evaluation process to identify skills and areas needing improvement
  • Work one-on-one with sales reps to reinforce skills taught during training sessions
  • Utilize established curriculum and assist in developing new educational materials
  • Perform other related duties as assigned by the Director of Employee Development


The ideal candidate for this role would share and understand the high growth objectives of Mass Markets.  This position requires a high degree of leadership, creative thinking and dedication to people.  The ability to professionally represent Mass Markets internally and client facing is a must.  The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views.  This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment. The Training Instructor will exhibit a commitment to continuous improvement and independently pursue self-development to broaden training related job knowledge and stay abreast of industry skills and best practices.   


  • Associate’s degree and/or relevant work experience
  • Exceptional interpersonal & communication skills
  • Strong supervisory experience including staff development
  • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
  • Demonstrated ability to drive sales through the actions of others
  • Understanding of call center tools and technology used to manage KPIs and SLAs
  • Possess effective conflict resolution skills (both customer and agent conflict)
  • Possess time management, planning, organizational and multi-tasking skills
  • Ability to learn new products and system
  • Ability to work in a professional fast-paced environment



At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource!   Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.  


Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.


Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.


All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 


As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 


Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.


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