Retail Customer Service Representative | West Des Moines | Full-Time | Base + Bonus | Flexible Scheduling | Weekly Pay Cycles

RAISE THE BAR

Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team.  As an employee centric organization, Mass Markets demonstrates every day that our associates are our most important resource. Fill out our quick and easy online application and take the first step towards an exciting career with Mass Markets.  Come grow with us!

Competitive Base Pay and Bonus Regular Scheduled Pay Increases Daily Contests and Incentives Medical Benefits Available After 30 Days Full Medical, Dental & Vision Benefits Employee Stock Contract After 1 Year IRA Options

Paid Time Off and Paid Holidays Advancement Opportunity Positive Team Environment Great Facilities and Fun Work Atmosphere Monthly Events and Recognition Access To Company Perks Site Life Insurance

In this role, you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology.  As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience.  In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.   In addition to being an all-around great asset to the team our entry level customer care representatives are responsible for the following tasks.   

• Listen to and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade customers
• Explain and position products and process when interacting with customers
• Appropriately escalate customer dissatisfaction
• Ensure first call resolution through problems solving and effective call handling

Mass Markets provides all new employees with a paid world class training.  Qualified candidates will be willing to learn new products, processes and technology.  Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times.   Experience in customer care, sales or phone based roles is a plus but not required.  Other job requirements are:

• High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
• Must have the ability to learn customer service software applications
• Must be proficient with basic PC skills
• Ability to multi-task in a fast paced environment
• Highly reliable
• Minimum 18 years of age
• Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

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