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Bilingual Contact Center Agent | Full-Time & Part-Time

Bilingual Contact Center Agent | Full-Time & Part-Time

ID 
2017-1717
Job Locations 
US-IA-Iowa City
Job Post Information* : Posted Date 
9/28/2017
Department 
Telephone Sales Representative (TSR)
Type 
Full-Time
Min. Years Experience 
0
Wage Description 
Base + Attendance Bonus + Performance Bonus + Daily Incentives
Bonus 
Weekly
Employee Stock Contract 
Yes, Eligible At 1 Year
Education 
High School Diploma/GED
Reports To 
Supervisor

MORE INFORMATION ABOUT THIS JOB

POSITION OVERVIEW

Bilingual Contact Center Agents are responsible for working with business and consumer customers to resolve product and service issues, retain the customer and identify opportunities to expand the "share of wallet" through product and service upsell. Fluent Spanish speaking is required.

WORKING AT MASS MARKETS


Here at Mass Markets, we keep things light. We believe our team is at it's best when they’re happy which is why the environment here is so electric.  With Mass Markets you’ll earn commission on top of your hourly wage as well as earning cash and prizes daily contests. Our paid training will make you an expert in Fortune 500 products and state of the art communications technology.  After one year, ALL employees at Mass Markets, across every position, earn an employee stock contract!   
 
WANTED: FUN, BOLD & MOTIVATED TEAM MEMBERS! 

This is a rare opportunity to share in the vision and success of a growing company. We are a rapidly growing company so if you are interested in growing your career, this is a great place to start.  Employees looking to move up into operations, marketing, account management, IT, client service,reporting & analytics, business intelligence, training, employee development, recruiting and quality assurance roles have a multiple paths for advancement.  From our executive team and through the ranks, almost everyone at Mass Markets started in a front line position just like you! This is a job that will keep you engaged, smiling and earning more money every year.  In addition to all that, check out some of the other benefits of working at Mass Markets! 

 

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Think you’ve got the goods? Pull up a chair and let’s get started.    We don’t believe dry and drawn out interview processes.  Our application is quick and easy to complete online and our talent team enjoys meeting and interacting with new applicants! 

 

POSITION RESPONSIBILITIES

n this role you will be responsible taking inbound customer service calls for our existing customers providing world class customer service.  You will use state of the art contact center technology, sales skills and customer service skills in order to generate interest in new services and capture additional “share of wallet” from the existing customer base.   As a highly-trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience.  You will be one of the best in the business when it comes to inside customer interactions. Therefore, you will need to will need to be a confident, fully engaged, team player, and dedicated to bringing a positive & enthusiastic outlook to work each day.  

 

WHAT IS AN BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND WHAT DO THEY DO EACH DAY? 

In addition to being an all-around asset to the team, our Bilingual Customer Service Representatives are responsible for the following tasks

  • Utilizing technology & systems, taking inbound customer service calls to consumers, answering inbound calls from interested prospects, following-up with interested customers, listening to customer needs, & assisting customers with their questions as well as helping resolve any service related concerns they may have.
  • Success in this job is easy; provide an excellent customer experience, show up every day prepared to do your absolute best, and help promote our brand

CANDIDATE QUALIFICATIONS

Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.  

 

WONDER IF YOU ARE A GOOD FIT?  DON’T WORRY, YOU PROVIDE THE ENTHUSIASM, WE PROVIDE THE TRAINING!

A few other things we are looking for in an applicant:

  • You are highly reliable with willingness to learn and acquire new skills
  • You enjoy talking to people and helping them resolve any frustrations they may be facing
  • You are motivated by lucrative bonus plans and daily contests
  • You have the ability to multi-task in a fast-paced environment
  • You enjoy learning new software and applications and catch on quickly
  • You exhibit professional communication & customer service skills
  • You have a high school diploma or equivalent
  • You are proficient with basic PC skills
  • Fluent Spanish speaking is required

ABOUT US

 

As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

 

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

 

For more information visit www.massmarkets.com

 

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