• CUSTOMER SERVICE REPRESENTATIVE | 4X10 SHIFT | FULL TIME (4 DAYS PER WEEK)

    Job Locations US-SD-Dakota Dunes
    ID
    2017-1723
    Updated Date
    8/23/2018
    Department
    Customer Service Representative (CSR)
    Type
    Full-Time
    Schedule
    4 -10 hr. Days | M - F, S | 7am-6pm or 10am-9pm
    Wage Description
    $11.35/hr.* | Bonus & Incentives
    Bonus
    Weekly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

    As a Customer Service Representative (CSR) you will  handle inbound phone interactions with residential and business customers.  You will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. This full-time position that is scheduled for four, ten hour shifts with three days off a week. 

    SCHEDULE

    Mass Markets is able to offer flexible scheduling for qualified candidates.

    POSITION RESPONSIBILITIES

    HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?

    • You enjoy talking to people and helping them resolve any frustrations they may be facing
    • Problem solving gets you excited
    • You are money motivated, you like getting paid more for doing more
    • You’re a quick learner and thrive on change
    • You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers
    • You love talking; people even say you should get paid for talking (perfect fit!)

     

    LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

    Great! Here are the qualifications for a Customer Service Representative:

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age
    • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

    CANDIDATE QUALIFICATIONS

    Mass Markets provides all new employees with a paid world class training.  Qualified candidates will be willing to learn new products, processes and technology.  Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times.   Experience in customer care, sales or phone based roles is a plus but not required.  Other job requirements are:

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age
    • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

     

    COMPENSATION DETAILS

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.  

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.

     

    Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

    ABOUT US

    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

     

    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

     

    For more information visit www.massmarkets.com

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