CUSTOMER SERVICE REPRESENTATIVE | PART TIME | EVENING SHIFT

As a Customer Service Representative (CSR), you will handle inbound phone interactions with residential and business customers. This is a flexible position and we can accomodate different schedules.  The standard schedule is 4pm - 9pm Mon.-Fri. and some Sat.  You will provide customer service and educate and upsell customers on products and services. 

LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?

Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

WHAT IS A CUSTOMER SERVICE REPRESENTATIVE? 

In this role, you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology.  As a highly trained expert on products, technology and business process, you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.   In addition to being an all-around great asset to the team, our entry level customer care representatives are responsible for the following tasks.   

• Listen to and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade customers
• Explain and position the products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction
• Ensure first call resolution through problems solving and effective call handling

HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?

• You enjoy talking to people and helping them resolve any frustrations they may be facing
• Problem solving gets you excited
• You are money motivated, you like getting paid more for doing more
• You’re a quick learner and thrive on change
• You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers
• You love talking; people even say you should get paid for talking (perfect fit!)

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

Great! Here are the qualifications for a Customer Service Representative:

• High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
• Must have the ability to learn customer service software applications
• Must be proficient with basic PC skills
• Ability to multi-task in a fast paced environment
• Highly reliable
• Minimum 18 years of age
• Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job

LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services.   With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients.  Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance.  People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. 

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.