• Work Life Balance | Part-Time Customer Service & Sales | M -Th 10am - 4pm

    Job Locations US-IA-West Des Moines
    ID
    2018-1800
    Updated Date
    3/19/2018
    Department
    Blended Call Center Representative (CCR)
    Type
    Part-Time
    Schedule
    Part-Time Day Shift | M-Th | 10am - 4pm | Flexible
    Wage Description
    Up to $13.50/hr.* | Wage + Weekly Bonus + Daily Incentive
    Bonus
    Weekly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

    Looking for work life balance?  As a member of our part-time day shift you will be responsible for either inbound customer service or outbound sales to existing customers.  This is a great position for busy parents or anyone that is looking for SHORT DAYS and a LONG WEEKEND.  There are flexible 4 days a week scheduling options with the most common schedule being M-Th 10:00 AM - 4:00 PM.  Wage consists of a base hourly rate, an hourly attendance bonus and uncapped performance bonus along with daily contests and incentives.  Base and bonus are paid weekly, contests and incentives paid daily via upload to your Mass Markets Aline Visa card.  

    WORKING AT MASS MARKETS

    At Mass Markets’ we believe our culture is critical to our success as we continue to grow.  It goes beyond recruiting and is bigger than any one person.  People and culture are our competitive advantage and our reason for coming to work each day.  We believe that we best serve our customers and our stakeholders by ensuring that our team is happy, high energy, innovative and driven.  It may be a desk job, but it is far from boring (NOT BORING DESK JOB).  Internally as a team and with our customers and partners, we strive to deliver an exceptional experience.  We are not an ordinary company; we don’t want our people to be ordinary, and that means providing a unique and fun environment, competitive compensation and treating people right.  In everything we do and in the high impact results we deliver, we strive for EXCEPTIONAL. 

     

    Following a short and fun, best in class inside service, sales, and product training, you will jump right into earning bonus, winning contests and having and a great time delivering exceptional as part of our high-performance team. This a rare opportunity to share in the vision and success of a growing company.  A job that will keep you engaged, smiling and earning more money every year. 

     

    HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU?  

    • You love talking; people even say you should get paid for talking (perfect fit!)
    • You thrive in exciting environments and enjoy a challenge
    • You enjoy earning a bonus when you do a good job
    • You enjoy talking to people and learning new things
    • You believe personality is important in a persona and in a job

    POSITION RESPONSIBILITIES

    WHAT IS A CUSTOMER SALES REPRESENTATIVE? 

     

    In this role you will be responsible making outbound sales calls to existing customers to offer new products and promotions. You will use state of the art contact center technology, sales skills and customer service skills in order to generate interest in new services and capture additional “share of wallet” from the existing customer base. As a highly-trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. You will be one of the best in the business when it comes to inside sales customer interactions. and will need to will need to be a confident, fully engaged, team player, and dedicated to bringing a positive & enthusiastic outlook to work each day.

     

    • As well as being an all-around asset to the team, our Inside Sales Representatives are responsible for the following tasks:
    • Utilizing technology & systems, making outbound sales calls to consumers, answering inbound calls from interested prospects, following-up with interested customers, listening to customer needs, & assisting customers with their questions as well as helping resolve any service related concerns they may have
    • The fun part, Sales. You’ll learn to recognize opportunities to upgrade customers by offering new products and services that will increase the level of satisfaction customers have in the company and service offerings.
    • Success in this job is easy; provide an excellent customer experience and make sales, show up every day prepared to do your absolute best, and help promote our brand.

     

    CANDIDATE QUALIFICATIONS

    Mass Markets provides all new employees with a paid world class training, so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

     

    LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

    Great! Here are the qualifications for a Customer Service Representative:

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age
    • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job

    COMPENSATION DETAILS

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.  

     

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.

     

    Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.

     

    All full-time employees working over 30 hours a week are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

    ABOUT US

    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

     

    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

     

    For more information visit www.massmarkets.com

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