• BROWNELLS - CUSTOMER SERVICE REPRESENTATIVE --- Full-Time & Part-Time, Sporting Enthusiasts Needed

    Job Locations US-SD-Spearfish
    Updated Date
    Customer Service Representative (CSR)
    Part-Time and Full-Time
    M-F 3PM-8PM | Every Other Sat. 8AM-5PM | Flexible Schedule
    Wage Description
    Up to $13.50/hr.* | Base + Bonus | Full Benefits
    High School Diploma/GED
    Min. Years Experience

    What avid outdoor enthusiast hasn't dreamed of a job where they get to talk about guns and gear all day? You will handle inbound customer service and product sales questions on behalf of Brownells. We need folks enthusiastic about firearms and firearm accessories. This position will require the basic knowledge of guns and gun smithing tools. Professionally provide customer service answering customers questions correctly and efficiently. You will also be responsible for accurately processing customers orders.


    The ideal candidate for this position would be interested in full-time or part-time. You should possess experience in the sportsman world. Knowledge of computers, data entry, phone experience, and internet experience are required. 


    This position is located in Spearfish, SD 57783.




    Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.




    As an Avid Sportsman for Mass Markets you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. You will be a highly trained expert on our products, technology and business processes. You will be working on behalf of one of the most recognized brands in the world. This role requires knowledge in firearms and gun-smithing tools. You will be interacting with several customers across the country to provide world class customer service, and process orders accurately and efficiently. 


    Our Brownells Customer Service Representatives are responsible for the following tasks:

    • Actively listen and resolve customer issues in a timely manner
    • Utilize systems and technology to complete account management tasks
    • Process orders efficiently and accurately for customers
    • Explain and position products while interacting with customers
    • Appropriately escalate customer dissatisfaction
    • Provide first call resolution through problem solving and effective call handling
    • Based on business needs work in other departments
    • Work with team members (Gun Technicians, Customer Support Reps, Compliance & Finance) to resolve issues 

    The ideal candidate will possess high customer service skills for customer interactions. This means you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day. 




    Mass Markets provides all new employees with a paid world class training.  Qualified candidates will be willing to learn new products, processes and technology.  Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times.   Experience in customer care, sales or phone based roles is a plus but not required. 


    Other Brownell Customer Service Representative qualifications include:

    • Basic knowledge of guns and gun smithing tools
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Highly reliable, willing to learn and acquire new skills
    • Must be able to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in fast-paced environments
    • Minimum 18 years of age

    Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.




    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.


    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 


    Total Rewards Breakdown
    Competitive Starting Compensation  Weekly Bonus Opportunity  Daily Contest Payouts
    Weekly Pay Cycles  Paid Time-Off  Full-Benefits (Medical, Dental, Vision)
    Multiple Job Types to Choose From  Growing Company with Fortune 50 Clients  Paid New Hire and Continuous Improvement Training
    Daily, Week, and Quarterly Recognition  Company Debit Card (With Daily Cash Uploads)  Paid Holidays
    Retirement IRA Options  Guaranteed Issue Term Life Insurance  Whole Life Insurance Investment Options
    Regular Raises and Career Progression  Flexible Scheduling Options  Employee Development and Advancement Programs
    Employee Discount Program  Fun, Engaging Work Environment  Cash and Prize Incentives
    Modern Work Environment  Casual Dress Code  Relocation Potential




    Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.


    Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.



    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.



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