• Brownells Customer Service Representative | Sporting Enthusiasts Needed | PT & FT

    Job Locations US-SD-Spearfish
    ID
    2018-1820
    Updated Date
    4/16/2018
    Department
    Customer Service Representative (CSR)
    Type
    Part-Time and Full-Time
    Schedule
    M-F 3PM-8PM | Every Other Sat. 8AM-5PM | Flexible Schedule
    Wage Description
    Up to $13.50/hr.* | Wage + Weekly Bonus + Daily Incentive
    Bonus
    Weekly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

     

    In this position you will handle inbound customer service and product sales questions on behalf of Brownells.  For this role we are seeking representatives enthusiastic about firearms and firearm accessories.  This position will require the basic knowledge of guns and gun smithing tools. What avid outdoor enthusiast hasn't dreamed of a job where they get to talk about guns and gear all day? You will be responsible for professionally providing customer service by answering customers questions correctly, and efficiently. Also, you are responsible for accurately processing customers orders. The ideal candidate for this position would be interested in a full-time or part-time role. You should possess experience in the sportsman world. Knowledge of computers, data entry, phone experience, and internet experience are required. 

     

    WORKING AT MASS MARKETS

    At Mass Markets’ we believe our culture is critical to our success as we continue to grow.  It goes beyond recruiting and is bigger than any one person.  People and culture are our competitive advantage and our reason for coming to work each day.  We believe that we best serve our customers and our stakeholders by ensuring that our team is happy, high energy, innovative and driven.  It may be a desk job, but it is far from boring (NOT BORING DESK JOB).  Internally as a team and with our customers and partners, we strive to deliver an exceptional experience.  We are not an ordinary company; we don’t want our people to be ordinary, and that means providing a unique and fun environment, competitive compensation and treating people right.  In everything we do and in the high impact results we deliver, we strive for EXCEPTIONAL. 

     

    Following a short and fun, best in class inside service, sales, and product training, you will jump right into earning bonus, winning contests and having and a great time delivering exceptional as part of our high-performance team. This a rare opportunity to share in the vision and success of a growing company.  A job that will keep you engaged, smiling and earning more money every year. 

     

    HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU?  

    • You love talking; people even say you should get paid for talking (perfect fit!)
    • You thrive in exciting environments and enjoy a challenge
    • You enjoy earning a bonus when you do a good job
    • You enjoy talking to people and learning new things
    • You believe personality is important in a persona and in a job

    POSITION RESPONSIBILITIES

    As an Avid Sportsman for Mass Markets you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. You will be a highly trained expert on our products, technology and business processes. You will be working on behalf of one of the most recognized brands in the world. This role requires knowledge in firearms and gun-smithing tools. You will be interacting with several customers across the country to provide world class customer service, and process orders accurately and efficiently. The ideal candidate will possess high customer service skills for customer interactions. This means you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being a all-around asset to the team this entry level role will also be responsible for the following tasks.

     

    • Actively listen and resolve customer issues in a timely manner
    • Utilize systems and technology to complete account management tasks
    • Process orders efficiently and accurately for customers
    • Explain and position products while interacting with customers
    • Appropriately escalate customer dissatisfaction
    • Provide first call resolution through problem solving and effective call handling
    • Based on business needs work in other departments
    • Work with team members (Gun Technicians, Customer Support Reps, Compliance & Finance) to resolve issues 

    CANDIDATE QUALIFICATIONS

    Mass Markets provides all new employees with a paid world class training.  Qualified candidates will be willing to learn new products, processes and technology.  Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times.   Experience in customer care, sales or phone based roles is a plus but not required.  Other job requirements are:

     

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age
    • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

     

     

    COMPENSATION DETAILS

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.  

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.

     

    Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

    ABOUT US

    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

     

    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

     

    For more information visit www.massmarkets.com

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