• DIRECTOR OF BPO SALES | MASS MARKETS

    ID
    2018-1847
    Updated Date
    6/4/2018
    Department
    Corporate Business Development
    Type
    Full-Time
    Schedule
    Days, Evenings, and Weekends
    Wage Description
    $60,000 annually + commission
    Bonus
    Monthly
    Education
    Bachelors Degree or Equivalent Combination of Training and Experience
    Min. Years Experience
    5
  • POSITION OVERVIEW

    Mass Markets is a rapidly growing, industry leading contact center outsourcing organization.  As a high growth company with an entrepreneurial culture, we are committed to a high octane, fun, and collaborative work environment.  We are looking for a bright and talented professional who wishes to share in the culture of our business - one where our employees feel inspired, encouraged, and rewarded.  Your work is crucial to our continued success, and our compensation package and bonuses reward you for that contribution.

     

    POSITION RESPONSIBILITIES

    The Director of BPO Sales is part of the Corporate Management team and will play a key role in supporting the organization. 

     

    • Identifying potential areas for growth for current clients
    • Identifying and cultivating new business opportunities through phone prospecting, marketing and industry relationships
    • Pro-actively conducting research on potential client and industry marketing opportunities
    • Drafting pitches and overseeing the proposal/RFP process
    • Assisting in Contract negotiation
    • Assisting in developing and overseeing the firm marketing budget
    • Designing and maintaining effective communication materials including presentation content and client communication
    • overseeing CRM databases and sales cycle tracking tools to ensure that they are current
    • Assist in managing directory listings and sponsorship opportunities
    • Manage and develop relationships with customers and clients and provide a consultative sales approach that delivers the highest level of account management services

     

    CANDIDATE QUALIFICATIONS

    The ideal candidate for this role would share and understand our high growth objectives.  Demonstrated ability to develop new business relationships working autonomously is a must.  The right candidate will exhibit good business judgement and acumen and be both confident and flexible in their views.  This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives.  The ability to travel as well as having a high level of comfortability presenting to large audiences of executive level management is necessary.  Demonstrated interpersonal skills and oral and written communication skills are a must.

    • Bachelors degree or equivalent combination of training and experience
    • 5+ years leadership experience successfully building relationships with internal and external clients
    • Ability to translate vision and strategic plan into clear and specific strategies with defined and measurable outcomes
    • Proven leadership skills in complex deal strategy, development, financial structuring and negotiations
    • Experience directing strategies for new sales
    • Can professionally draft and deliver proposals, both internally and externally
    • Ability to puruse and qualify leads
    • Solid outsourced Contact Center or BPO management experience with inbound, outbound, chat and email
    • Experience building successful working relationships with C-level executives 
    • Proven though leadership that inspires action, accountability, results and teamwork
    • Superior business skills including financial acumen, corporate planning, business operations and account management
    • Exceptionally self-motivated and directed

    COMPENSATION DETAILS

    As this is senior role in our organization, compensation for this position is commensurate with experience in the range of $60,000 - ? annually plus commission potential.  

    ABOUT US

    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

     

    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

     

    For more information visit www.massmarkets.com

     

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