• CALL CENTER REPRESENTATIVE | FLEXIBLE SCHEDULES

    Job Locations US-IA-Iowa City
    ID
    2018-1955
    Updated Date
    8/17/2018
    Department
    Customer Service Representative (CSR)
    Type
    Full-Time
    Schedule
    Flexible Schedules
    Wage Description
    Base + Attendance Bonus + Performance Bonus + Employee Stock Contract
    Bonus
    Weekly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

     

    CALL CENTER REPRESENTATIVE | FULL-TIME & PART-TIME

    OUR CLIENT IS LOOKING FOR AMAZING HUMAN BEINGS!

    SCHEDULE

    Mass Markets is able to offer flexible scheduling.

    POSITION RESPONSIBILITIES

    WHAT IS A CALL CENTER REPRESENTATIVE AND WHAT DO THEY DO?

    In this role, you will be responsible for handling outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology.  As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.   In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks.   

    • Listen to and resolve customer issues
    • Utilize systems and technology to complete account management tasks
    • Recognize sales opportunity and apply sales skills to upgrade customers
    • Explain and position products and process when interacting with customers
    • Appropriately escalate customer dissatisfaction
    • Ensure first call resolution through problems solving and effective call handling

    CANDIDATE QUALIFICATIONS

    HOW DO YOU KNOW IF YOU WOULD LIKE WORKING FOR OUR CLIENT?

    • You enjoy talking to people and helping them resolve any frustrations they may be facing
    • Problem solving gets you excited
    • You are money motivated, you like getting paid more for doing more
    • You’re a quick learner and thrive on change
    • You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers
    • You love talking; people even say you should get paid for talking (perfect fit!)

     

    LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

    Great! Here are the qualifications for a Call Center Representative:

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age

      

     

    COMPENSATION DETAILS

    The below outlines your potential wages with Mass Markets.  As a Call Center Representative we expect that you could earn even more than this depending on your attendance and performance.   

     

    BASE HOURLY RATE

    ATTENDANCE BONUS

    PERFORMANCE BONUS

    •  $9.10/hour

     

    • $1.00/hour



    •  $45/week at 100%

     Base wage increases based on an annual review conducted by center management

     AB earned based on min. Performance & attendance requirements

     

     


    ABOUT US

     

    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

     

    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

     

    For more information visit www.massmarkets.com

     

    MassMarkets_Spelled_PNG_Pantone_CMYK - 800x200

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