Fun and flexible work environment, benefits, Roth IRA and Bonus opportunities. As a Call Center Dispatch Operator you will play an essential role in interacting with our customers and partners to deliver exception customer service. The right candidate will have a professional disposition when communicating with partners, customers and operational departments. Specialist need to have a positive attitude and be able to handles several tasks simultaneously in a fast paced environment. This position requires handling inbound calls from customers and making outbound calls to coordinate with vendors and partners.
LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?
Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.
|Full-Time Day Shift||Part-Time Day Shift||Mid-Shift (Afternoon-Evening)|
|Full-Time Early Bird Shift (Very Early Morning)||Part-Time Evening Shift||Weekend Warrior Shift (Sat./Sun.)|
|4X10 Shift (10 Hours a Day for 4 Days)||Full-Time Every Other Day||Part-Time Every Other Day|
|Full-Time 3 Weeks On, 1 Week Off||Part-Time, 2 Days On, 2 Days Off||And More...|
WHAT DOES A CALL CENTER DISPATCH OPERATOR DO EVERY DAY?
The Dispatch Specialist correspond with customers and works with our partners to provide customer support for a number of different situations. This position is responsible for answering questions, and receiving incoming inquiries while executing quality assurance processes in our dispatch department. Job responsibilities include, but are not limited to:
LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?
Mass Markets offers excellent training for the right candidate. Successful candidates will be motivated, reliable, have excellent communication skills, and most importantly, be willing to learn new skills and acquire new knowledge every day. You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.
LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
|Competitive Starting Compensation||Weekly Bonus Opportunity||Daily Contest Payouts|
|Weekly Pay Cycles||Paid Time-Off||Full-Benefits (Medical, Dental, Vision)|
|Multiple Job Types to Choose From||Growing Company with Fortune 50 Clients||Paid New Hire and Continuous Improvement Training|
|Daily, Week, and Quarterly Recognition||Company Debit Card (With Daily Cash Uploads)||Paid Holidays|
|Retirement IRA Options||Guaranteed Issue Term Life Insurance||Whole Life Insurance Investment Options|
|Regular Raises and Career Progression||Flexible Scheduling Options||Employee Development and Advancement Programs|
|Employee Discount Program||Fun, Engaging Work Environment||Cash and Prize Incentives|
|Modern Work Environment||Casual Dress Code||Relocation Potential|
Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.
Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.