• DISPATCH REPRESENTATIVE--Entry-Level

    Job Locations US-SD-Dakota Dunes
    ID
    2018-1975
    Updated Date
    10/25/2018
    Department
    Blended Call Center Representative (CCR)
    Type
    Part-Time and Full-Time
    Schedule
    Multiple Schedules Available
    Wage Description
    $13.50/Hr. * | Wage + Bonus
    Bonus
    Monthly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

    Entryh-leve position with fun and flexible work environment, benefits, Roth IRA and Bonus opportunities.   As a Call Center Dispatch Operator you will play an essential role in interacting with our customers and partners to deliver exception customer service.  The right candidate will have a professional disposition when communicating with partners,  customers and operational departments. Specialist need to have a positive attitude and be able to handles several tasks simultaneously in a fast paced environment.  This position requires handling inbound calls from customers and making outbound calls to coordinate with vendors and partners. 

    SCHEDULE

    LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?

    Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

     

    SHIFT TYPES AVAILABLE
    Full-Time Day Shift  Part-Time Day Shift  Mid-Shift (Afternoon-Evening)
    Full-Time Early Bird Shift (Very Early Morning)  Part-Time Evening Shift  Weekend Warrior Shift (Sat./Sun.)
    4X10 Shift (10 Hours a Day for 4 Days)  Full-Time Every Other Day  Part-Time Every Other Day
    Full-Time 3 Weeks On, 1 Week Off  Part-Time, 2 Days On, 2 Days Off  And More...

    POSITION RESPONSIBILITIES

    WHAT DOES A CALL CENTER DISPATCH OPERATOR DO EVERY DAY?

     

    The Dispatch Specialist correspond with customers and works with our partners to provide customer support for a number of different situations.  This position is responsible for answering questions, and receiving incoming inquiries while executing quality assurance processes in our dispatch department. Job responsibilities include, but are not limited to:

    • Answer incoming calls and coordinating customer support, handling customer concerns, and providing professional communication with customers and partners. 
    • Use questioning and listening skills that support effective telephone communication.
    • Understand the impact of attitude in handling calls professionally.
    • Use the most appropriate way to communicate with different behavior types on the telephone.
    • Apply the elements of building positive rapport with different types of customers and technicians over the phone.
    • Apply the proper telephone etiquette to satisfy various customer and technician situations.
    • Apply appropriate actions to effectively control a telephone call.
    • Input data and write comments into various computer systems in order to track information on customer calls.
    • Resolve customer issues within established guidelines and policies and with intent of a "First Call Resolution."
    • Determine when a call or certain decisions need to be escalated for further review or approval.
    • Work in a team environment by supporting and assisting other team members as required.
    • Attend training as required whether classroom or on-the-job training.
    • Decision-making: Knows and executes on decisions which are within their scope. Knows and asks for assistance on decisions which are outside of their scope.
    • Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.
    • Demonstrate problem-solving and multi-tasking skills.

    CANDIDATE QUALIFICATIONS

    LIKE WHAT YOU ARE HEARING?  WONDER IF YOU HAVE WHAT IT TAKES?

     

    Mass Markets offers excellent training for the right candidate.  Successful candidates will be motivated, reliable, have excellent communication skills, and most importantly, be willing to learn new skills and acquire new knowledge every day.  You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

     

    KEY QUALIFICATIONS:

     

    • High school diploma or equivalent
    • Experience in call center activities aplus
    • Strong written and verbal communications skills.
    • Basic PC skills in a Microsoft Windows environment
    • Excellent attendance record.
    • Strong knowledge of customer care techniques and processes.
    • Exceptional analytical and listening skills.
    • Ability to operate well in a call center team environment.
    • Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.
    • Can demonstrate problem-solving and multi-tasking skills.

    COMPENSATION DETAILS

    LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

     

    Total Rewards Breakdown
    Competitive Starting Compensation  Weekly Bonus Opportunity  Daily Contest Payouts
    Weekly Pay Cycles  Paid Time-Off  Full-Benefits (Medical, Dental, Vision)
    Multiple Job Types to Choose From  Growing Company with Fortune 50 Clients  Paid New Hire and Continuous Improvement Training
    Daily, Week, and Quarterly Recognition  Company Debit Card (With Daily Cash Uploads)  Paid Holidays
    Retirement IRA Options  Guaranteed Issue Term Life Insurance  Whole Life Insurance Investment Options
    Regular Raises and Career Progression  Flexible Scheduling Options  Employee Development and Advancement Programs
    Employee Discount Program  Fun, Engaging Work Environment  Cash and Prize Incentives
    Modern Work Environment  Casual Dress Code  Relocation Potential

    ABOUT US

    Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services.   With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients.  Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance.  People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. 

     

    Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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