Fun and flexible work environment, benefits and a 401K. The perfect job for someone who wants their days free. As a Day Shift Call Center Dispatch Representative you will play an essential role in interacting with our customers and partners to deliver exception customer service. The right candidate will have a professional disposition when communicating with partners, customers and operational departments. Specialist need to have a positive attitude and be able to handles several tasks simultaneously in a fast paced environment. This position requires handling inbound calls from customers and making outbound calls to coordinate with vendors and partners.
Mass Markets is able to offer a wide range of day, mid and evening shifts to choose from. Work with our talent acquisition team to find the right schedule for you.
WHAT DOES A CALL CENTER DISPATCH RECEPTIONIST DO EVERY DAY?
The Dispatch Specialist correspond with customers and works with our partners to provide customer support for a number of different situations. This position is responsible for answering questions, and receiving incoming inquiries while executing quality assurance processes in our dispatch department. Job responsibilities include, but are not limited to:
LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?
Mass Markets offers excellent training for the right candidate. Successful candidates will be motivated, reliable, have excellent communication skills, and most importantly, be willing to learn new skills and acquire new knowledge every day. You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.
Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE
As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.
Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.
For more information visit www.massmarkets.com