• NIGHT OWLS -OVERNIGHT DISPATCH REPRESENTATIVE

    Job Locations US-SD-Dakota Dunes
    ID
    2018-2006
    Updated Date
    8/14/2018
    Department
    Blended Call Center Representative (CCR)
    Type
    Part-Time and Full-Time
    Schedule
    Multiple Schedules Available
    Wage Description
    Base Wage* | Wage + Bonus
    Bonus
    Monthly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

    As a an Overnight Dispatch Representative you will play an essential role in interacting with our customers and partners to deliver exception customer service.  The right candidate will have a professional disposition when communicating with partners,  customers and operational departments. Specialist need to have a positive attitude and be able to handles several tasks simultaneously in a fast paced environment.  This position requires handling inbound calls from customers and making outbound calls to coordinate with vendors and partners. 

    SCHEDULE

    We are currently hiring for our Overnight Shift with multiple options for schedules.  As a 24/7 contact center, Mass Markets is able to offer a wide range of shifts.  Work with out talent acquisition team to find the right schedule for you.  

    POSITION RESPONSIBILITIES

    WHAT DOES A CALL CENTER DISPATCH SPECIALIST DO EVERY DAY?

     

    The Dispatch Specialist correspond with customers and works with our partners to provide customer support for a number of different situations.  This position is responsible for answering questions, and receiving incoming inquiries while executing quality assurance processes in our dispatch department. Job responsibilities include, but are not limited to:

    • Answer incoming calls and coordinating customer support, handling customer concerns, and providing professional communication with customers and partners. 
    • Use questioning and listening skills that support effective telephone communication.
    • Understand the impact of attitude in handling calls professionally.
    • Use the most appropriate way to communicate with different behavior types on the telephone.
    • Apply the elements of building positive rapport with different types of customers and technicians over the phone.
    • Apply the proper telephone etiquette to satisfy various customer and technician situations.
    • Apply appropriate actions to effectively control a telephone call.
    • Input data and write comments into various computer systems in order to track information on customer calls.
    • Resolve customer issues within established guidelines and policies and with intent of a "First Call Resolution."
    • Determine when a call or certain decisions need to be escalated for further review or approval.
    • Work in a team environment by supporting and assisting other team members as required.
    • Attend training as required whether classroom or on-the-job training.
    • Decision-making: Knows and executes on decisions which are within their scope. Knows and asks for assistance on decisions which are outside of their scope.
    • Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.
    • Demonstrate problem-solving and multi-tasking skills.

    CANDIDATE QUALIFICATIONS

    LIKE WHAT YOU ARE HEARING?  WONDER IF YOU HAVE WHAT IT TAKES?

    Mass Markets offers excellent training for the right candidate.  Successful candidates will be motivated, reliable, have excellent communication skills, and most importantly, be willing to learn new skills and acquire new knowledge every day.  You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

     

    KEY QUALIFICATIONS:

     

    • High school diploma or equivalent
    • Experience in call center activities aplus
    • Strong written and verbal communications skills.
    • Basic PC skills in a Microsoft Windows environment
    • Excellent attendance record.
    • Strong knowledge of customer care techniques and processes.
    • Exceptional analytical and listening skills.
    • Ability to operate well in a call center team environment.
    • Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.
    • Can demonstrate problem-solving and multi-tasking skills.

    COMPENSATION DETAILS

    Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance so our employees make more each year.  

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.

     

    Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

     

    All employees receive an employee phantom stock contract after one year with the company so everyone has an interest in the company’s growth.

    ABOUT US

    As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options. 

     

    Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

     

    For more information visit www.massmarkets.com

     

    MassMarkets_Spelled_PNG_Pantone_CMYK - 800x200

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