• CUSTOMER SERVICE SPECIALIST-Entry Level

    Job Locations US-IA-Iowa City
    ID
    2018-2016
    Updated Date
    10/29/2018
    Department
    Customer Service Representative (CSR)
    Type
    Part-Time and Full-Time
    Schedule
    Multiple Schedules Available
    Wage Description
    Up to $13.50/hr.* | Base + Bonus | Full Benefits
    Bonus
    Monthly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

    We are seeking energetic and reliable professionals to join our team as Customer Service Specialists in Iowa City, IA.  The successful candidates will be responsible for answering incoming customer calls and help customers with product and service related inquiries.  Specialist utilize company policies to directing calls to the managerial team when necessary and provide product and sales support to customers when appropriate.   Our Customer Service Specialists are often the first point of contact for customers' products issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

    SCHEDULE

    LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?

    Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

     

    SHIFT TYPES AVAILABLE
    Full-Time Day Shift  Part-Time Day Shift  Mid-Shift (Afternoon-Evening)
    Full-Time Early Bird Shift (Very Early Morning)  Part-Time Evening Shift  Weekend Warrior Shift (Sat./Sun.)
    4X10 Shift (10 Hours a Day for 4 Days)  Full-Time Every Other Day  Part-Time Every Other Day
    Full-Time 3 Weeks On, 1 Week Off  Part-Time, 2 Days On, 2 Days Off  And More...

    POSITION RESPONSIBILITIES

    WHAT DOES A CUSTOMER SERVICE SPECIALIST DO EVERY DAY?

     

    In this role, you will also be responsible for taking incoming calls from our customers and providing world-class customer service.  As a highly trained expert on each program and business process, you will work on behalf of some well-known brands across the country.  This role requires you to interact with hundreds of customers each week, resolve support issues and ensure best in class customer experience.  In addition to being an all-around great asset to the team, our entry level customer service representatives are responsible for the following tasks.

     KEY RESPONSIBILITIES

    • Provide support to customers, handle inquiries, provide resolutions
    • Maintain existing client relationships by providing exemplary customer service, program knowledge, empathy and professionalism.
    • Appropriately escalate customer dissatisfaction
    • Ensure first call resolution through problem-solving and effective call handling.

    CANDIDATE QUALIFICATIONS

    LIKE WHAT YOU ARE HEARING?  WONDER IF YOU HAVE WHAT IT TAKES?

     

    OnBrand24 offers excellent training for the right candidate.  Successful candidates will be motivated, reliable, have excellent communication skills and, most importantly, be willing to learn new skills and acquire new knowledge every day.  You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

     

    KEY QUALIFICATIONS

    • High School diploma or equivalent; College Students, Interns, and recent College Grads are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast-paced environment
    • Highly Reliable
    • Minimum 18 years of age
    • High School Graduate (or equivalent)
    • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

    COMPENSATION DETAILS

    LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

     

    Total Rewards Breakdown
    Competitive Starting Compensation  Weekly Bonus Opportunity  Daily Contest Payouts
    Weekly Pay Cycles  Paid Time-Off  Full-Benefits (Medical, Dental, Vision)
    Multiple Job Types to Choose From  Growing Company with Fortune 50 Clients  Paid New Hire and Continuous Improvement Training
    Daily, Week, and Quarterly Recognition  Company Debit Card (With Daily Cash Uploads)  Paid Holidays
    Retirement IRA Options  Guaranteed Issue Term Life Insurance  Whole Life Insurance Investment Options
    Regular Raises and Career Progression  Flexible Scheduling Options  Employee Development and Advancement Programs
    Employee Discount Program  Fun, Engaging Work Environment  Cash and Prize Incentives
    Modern Work Environment  Casual Dress Code  Relocation Potential

    ABOUT US

    Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services.   With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients.  Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance.  People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. 

     

    Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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