• CUSTOMER SERVICE REPRESENTATIVE --- Flexible Scheduling

    Job Locations US-SD-Dakota Dunes
    ID
    2018-2257
    Updated Date
    11/8/2018
    Department
    Customer Service Representative (CSR)
    Type
    Part-Time and Full-Time
    Schedule
    Multiple Schedules Available
    Wage Description
    Up to $13.50/hr.* | Base + Bonus | Full Benefits
    Bonus
    Weekly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

    Start a career or perfect your skills with our rapidly expanding company. Our team needs Customer Service Representatives to resolve customer inquiries, supporting the sales process and improving customer satisfaction. Entry-level or experienced candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available with flexible scheduling.

     

    This position is located in Dakota Dunes, SD 57049.

     

    SCHEDULE

    NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

    Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates.  There are multiple shifts and weekly work hour variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

     

    SHIFT TYPES AVAILABLE
    Full-Time Day Shift  Part-Time Day Shift  Mid-Shift (Afternoon-Evening)
    Full-Time Early Bird Shift (Very Early Morning)  Part-Time Evening Shift  Weekend Warrior Shift (Sat./Sun.)
    4X10 Shift (10 Hours a Day for 4 Days)  Full-Time Every Other Day  Part-Time Every Other Day
    Full-Time 3 Weeks On, 1 Week Off  Part-Time, 2 Days On, 2 Days Off  And More...

     

    POSITION RESPONSIBILITIES

    WHAT DOES A CUSTOMER SERVICE REPRESENTATIVES DO?

    Improve customer satisfaction and quickly resolve customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction. Upgrade customers and sell solutions when opportunites are presented  Become a brand ambassador for one of the many large, recognizable partners we represent.

     

    Our entry-level Customer Service Representatives are repsonsible for the following tasks:

    • Listen to customers, understand their needs, and resolve customer issues
    • Utilize systems and technology to complete account management tasks
    • Recognize sales opportunity and apply sales skills to upgrade
    • Explain and position the products and processes with customers
    • Appropriately escalate customer dissatisfaction with managerial team
    • Ensure first call resolution through problems solving and effective call handling

     

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT? 

    Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.  

     

    Other Customer Serivice Representative Qualifications Include:

    • Highly reliable, willing to learn and acquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast-paced environment
    • Minimum 18 years of age

    Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

     

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource!  Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days.  Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

     

    Total Rewards Breakdown
    Competitive Starting Compensation  Weekly Bonus Opportunity  Daily Contest Payouts
    Weekly Pay Cycles  Paid Time-Off  Full-Benefits (Medical, Dental, Vision)
    Multiple Job Types to Choose From  Growing Company with Fortune 50 Clients  Paid New Hire and Continuous Improvement Training
    Daily, Week, and Quarterly Recognition  Company Debit Card (With Daily Cash Uploads)  Paid Holidays
    Retirement IRA Options  Guaranteed Issue Term Life Insurance  Whole Life Insurance Investment Options
    Regular Raises and Career Progression  Flexible Scheduling Options  Employee Development and Advancement Programs
    Employee Discount Program  Fun, Engaging Work Environment  Cash and Prize Incentives
    Modern Work Environment  Casual Dress Code  Relocation Potential

     

    ABOUT US

    MASS MARKETS

    Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

     

    Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    ABOUT MCI

    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

     

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