• CUSTOMER CARE & SALES AGENT --- Open Interview Event

    Job Locations US-IA-Iowa City
    Updated Date
    Blended Call Center Representative (CCR)
    Part-Time and Full-Time
    Flexible Day, Evening & Weekend Shifts | M-F, S
    Wage Description
    Up to $13.50/hr.* | Base + Bonus | Full Benefits
    High School Diploma/GED
    Min. Years Experience

    Our team is hiring Customer Care & Sales Agents to answer inbound calls and support customers through the sales process.  Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. Mass Markets offers multiple shifts and schedules with full-time and part-time options.


    This position is located in Iowa City, IA 52246.




    At Mass Markets, we offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please contact a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you want control of your work life balance, are a busy parent, or a local-student, our flexible and customized scheduling is one of the many perks at Mass Markets.


    SHIFT TYPES AVAILABLE Full-Time Day Shift   Part-Time Day Shift   Mid-Shift (Afternoon-Evening) Full-Time Early Bird Shift (Very Early Morning)   Part-Time Evening Shift   Weekend Warrior Shift (Sat./Sun.) 4X10 Shift (10 Hours a Day for 4 Days)   Full-Time Every Other Day   Part-Time Every Other Day Full-Time 3 Weeks On, 1 Week Off   Part-Time, 2 Days On, 2 Days Off   And More...




    This position will resolve customer service calls using modern contact center technology and customer experience strategy. When sales opportunities arise, you will be trained to quickly educate and close customers while maintaining high levels of satisfaction. Another responsibility is to professionally manage accounts for some of the most recognized brands in the world as an expert on products, technology, and business process. In this role, you will interact with hundreds of customers each week, handling support inquiries and ensuring effective customer support.  You will become an all-around asset to the team.


    Our entry-level Customer Care & Sales Agents are responsible for the following tasks:

    • Consistently service customers, providing efficient resolutions
    • Expand your product and service knowledge daily
    • Professionally build and support existing client relationships
    • Become a brand ambassador managing large accounts
    • Escalate customer dissatisfaction to managerial team
    • Utilize systems and technology to resolve initial interactions




    Mass Markets provides all new employees with paid, world-class training. Qualified candidates will be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. 


    Other Customer Care & Sales Agent Qualifications Include:

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age

    Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferable, but not required since we train all new employees for the job.




    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.


    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.


    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.


    Total Rewards Breakdown Competitive Starting Compensation   Weekly Bonus Opportunity   Daily Contest Payouts Weekly Pay Cycles   Paid Time-Off   Full-Benefits (Medical, Dental, Vision) Multiple Job Types to Choose From   Growing Company with Fortune 50 Clients   Paid New Hire and Continuous Improvement Training Daily, Week, and Quarterly Recognition   Company Debit Card (With Daily Cash Uploads)   Paid Holidays Retirement IRA Options   Guaranteed Issue Term Life Insurance   Whole Life Insurance Investment Options Regular Raises and Career Progression   Flexible Scheduling Options   Employee Development and Advancement Programs Employee Discount Program   Fun, Engaging Work Environment   Cash and Prize Incentives Modern Work Environment   Casual Dress Code   Relocation Potential





    Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.


    Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.



    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.



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