• Omni-Channel Customer Care --- Full-Time

    Job Locations US-SD-Dakota Dunes
    ID
    2019-2608
    Updated Date
    1/11/2019
    Department
    Blended Call Center Representative (CCR)
    Type
    Full-Time
    Schedule
    Multiple Shifts Available | 8am-6pm (M-F, S)
    Wage Description
    Up to $13.50/hr.* | Base + Bonus | Full Benefits
    Bonus
    Weekly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
  • POSITION OVERVIEW

    OMNI-CHANNEL CUSTOMER CARE AGENT

    Join our team and grow with us! We are now hiring 15 Omni-Channel Customer Care Agents to answer inbound calls and support customers through the sales/ordering process. On our newest program, you will learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Use inbound phones, live-chat, email, social, knowledge base, and forums to improve the customers' experience. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

     

    Located in Dakota Dunes, 57049. Full-Time, Customer Service, Base Wage + Bonuses.

     

    SCHEDULE

    NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

    Our newest program will have several schedules between 8am-6pm Monday-Friday and 8am-5pm Saturday. For qualified candidates, we offer other programs with multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

     

    POSITION RESPONSIBILITIES

    WHAT IS An OMNI-CHANNEL CUSTOMER CARE AGENT? 

    This position is will resolve customer service requests using modern contact center technology and customer experience strategy. Use inbound phones, live-chat, email, social, knowledge base, and forums to improve customer satisfaction. When sales opportunities arise, you will learn to quickly educate and close customers while maintaining high levels of satisfaction. Your main responsibility is to grow with us, becoming the best in the industry. 

     

    Our Omni-Channel Customer Care Agents are responsible for the following tasks:

    • Consistently service customers, providing efficient resolutions
    • Expand your product and service knowledge daily
    • Professionally build and support existing client relationships
    • Become a brand ambassador managing large accounts
    • Escalate customer dissatisfaction to managerial team
    • Utilize systems and technology to resolve initial interactions

     

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU HAVE WHAT IT TAKES? 

    Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. 

     

    Other Omni-Channel Customer Care Agents Qualifications Include:

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age

    Entry-level and experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferable, but not required since we train all new employees for the job.

     

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

     

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

     

    Total Rewards Breakdown Competitive Starting Compensation   Weekly Bonus Opportunity   Daily Contest Payouts Weekly Pay Cycles   Paid Time-Off   Full-Benefits (Medical, Dental, Vision) Multiple Job Types to Choose From   Growing Company with Fortune 50 Clients   Paid New Hire and Continuous Improvement Training Daily, Week, and Quarterly Recognition   Company Debit Card (With Daily Cash Uploads)   Paid Holidays Retirement IRA Options   Guaranteed Issue Term Life Insurance   Whole Life Insurance Investment Options Regular Raises and Career Progression   Flexible Scheduling Options   Employee Development and Advancement Programs Employee Discount Program   Fun, Engaging Work Environment   Cash and Prize Incentives Modern Work Environment   Casual Dress Code   Relocation Potential

     

    ABOUT US

    MASS MARKETS

    Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

     

    Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    ABOUT MCI

    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

     

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