• Vice President of BPO Sales

    Updated Date
    Corporate Business Development
    Days, Evenings, and Weekends
    Wage Description
    $60,000-$100,000 annually + commission
    Bachelors Degree or Equivalent Combination of Training and Experience
    Min. Years Experience

    MCI is a rapidly growing, industry leading contact center outsourcing organization.  As a high growth company with an entrepreneurial culture, we are committed to a high octane, fun, and collaborative work environment.  We are looking for a bright and talented professional who wishes to share in the culture of our business - one where our employees feel inspired, encouraged, and rewarded.  Your work is crucial to our continued success, and our compensation package and bonuses reward you for that contribution.



    This is a full-time salaried position. Normal business hours. May require extended hours and weekends close to deadlines. Travel may also be required.


    The Vice President of BPO Sales is part of the Executive Management team and will play a key role in supporting the organization.  This position involves pro-actively cultivating new clients and areas of company growth, negotiating contracts with new and existing clients, and overseeing CRM databases.


    • Identifying potential areas for growth for current clients
    • Identifying and cultivating new business opportunities through phone prospecting, marketing and industry relationships
    • Pro-actively conducting research on potential client and industry marketing opportunities
    • Contract negotiation
    • Developing and overseeing the firm marketing budget
    • Designing and maintaining effective communication materials including presentation content and client communication
    • overseeing CRM databases and sales cycle tracking tools to ensure that they are current
    • Managing directory listings and sponsorship opportunities
    • Increase pipeline generation
    • Ownership of systems and tools
    • Creation of compelling client solutions
    • Effectively leverage supporting resources in the sales process with the spirit of teamwork and cooperation



    The ideal candidate for this role would share and understand our high growth objectives.  Demonstrated ability to develop new business relationships working autonomously is a must.  The right candidate will exhibit good business judgement and acumen and be both confident and flexible in their views.  This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives.  The ability to travel as well as having a high level of comfortability presenting to large audiences of executive level management is necessary.  Demonstrated interpersonal skills and oral and written communication skills are a must.

    • Bachelors degree or equivalent combination of training and experience
    • 5+ years leadership experience successfully building relationships with internal and external clients
    • Ability to translate vision and strategic plan into clear and specific strategies with defined and measurable outcomes
    • Proven executive-level leadership skills in complex deal strategy, development, financial structuring and negotiations
    • Experience directing strategies for new sales
    • Can professionally draft and deliver proposals, both internally and externally
    • report on sales activity with consistent frequency
    • Solid outsourced Contact Center or BPO management experience with inbound, outbound, chat and email
    • Experience building successful working relationships with C-level executives 
    • ability to work virtually and travel to pursue and qualify leads
    • proven though leadership that inspires action, accountability, results and teamwork
    • superior business skills including financial acumen, corporate planning, business operations and account management
    • exceptionally self-motivated and directed


    As this is senior role in our organization, compensation for this position is commensurate with experience in the range of $72,000-$100,000 annually plus commission potential.  



    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.


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