Vice President of BPO Sales

Updated Date
Corporate Business Development
Days, Evenings, and Weekends
Wage Description
$60,000-$100,000 annually + commission
Bachelors Degree or Equivalent Combination of Training and Experience
Min. Years Experience


MCI is a rapidly growing, industry leading contact center outsourcing organization.  As a high growth company with an entrepreneurial culture, we are committed to a high octane, fun, and collaborative work environment.  We are looking for a bright and talented professional who wishes to share in the culture of our business - one where our employees feel inspired, encouraged, and rewarded.  Your work is crucial to our continued success, and our compensation package and bonuses reward you for that contribution.



This is a full-time salaried position. Normal business hours. May require extended hours and weekends close to deadlines. Travel may also be required.


The Vice President of BPO Sales is part of the Executive Management team and will play a key role in supporting the organization.  This position involves pro-actively cultivating new clients and areas of company growth, negotiating contracts with new and existing clients, and overseeing CRM databases.


  • Identifying potential areas for growth for current clients
  • Identifying and cultivating new business opportunities through phone prospecting, marketing and industry relationships
  • Pro-actively conducting research on potential client and industry marketing opportunities
  • Contract negotiation
  • Developing and overseeing the firm marketing budget
  • Designing and maintaining effective communication materials including presentation content and client communication
  • overseeing CRM databases and sales cycle tracking tools to ensure that they are current
  • Managing directory listings and sponsorship opportunities
  • Increase pipeline generation
  • Ownership of systems and tools
  • Creation of compelling client solutions
  • Effectively leverage supporting resources in the sales process with the spirit of teamwork and cooperation



The ideal candidate for this role would share and understand our high growth objectives.  Demonstrated ability to develop new business relationships working autonomously is a must.  The right candidate will exhibit good business judgement and acumen and be both confident and flexible in their views.  This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives.  The ability to travel as well as having a high level of comfortability presenting to large audiences of executive level management is necessary.  Demonstrated interpersonal skills and oral and written communication skills are a must.

  • Bachelors degree or equivalent combination of training and experience
  • 5+ years leadership experience successfully building relationships with internal and external clients
  • Ability to translate vision and strategic plan into clear and specific strategies with defined and measurable outcomes
  • Proven executive-level leadership skills in complex deal strategy, development, financial structuring and negotiations
  • Experience directing strategies for new sales
  • Can professionally draft and deliver proposals, both internally and externally
  • report on sales activity with consistent frequency
  • Solid outsourced Contact Center or BPO management experience with inbound, outbound, chat and email
  • Experience building successful working relationships with C-level executives 
  • ability to work virtually and travel to pursue and qualify leads
  • proven though leadership that inspires action, accountability, results and teamwork
  • superior business skills including financial acumen, corporate planning, business operations and account management
  • exceptionally self-motivated and directed


As this is senior role in our organization, compensation for this position is commensurate with experience in the range of $72,000-$100,000 annually plus commission potential.  


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively.

MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.


MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


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