Social, Chat, Phone Care Agent

ID
2019-2916
Updated Date
3/25/2020
Department
Customer Service Representative
Schedule
Multiple Shifts Available | 8am-6pm (M-F, S)
Wage Description
Base Hourly (CWE) + Bonus & Daily Contest
Bonus
Weekly
Education
High School Diploma/GED
Min. Years Experience
0
Company/Brand
Mass Markets

POSITION OVERVIEW

SOCIAL, CHAT, PHONE CARE AGENT

Join the team and grow with us! On our newest program, you will use social media, live-chat, and inbound calls to support customers through the ordering process and/or troubleshoot their problems. You will become an expert in multi-channel communication and raising customer satisfaction. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

 

W. Des Moines, IA 50266. Part-Time and Full-Time. 

SCHEDULE

WANT A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, we offer other programs with multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

 

POSITION RESPONSIBILITIES

WHAT IS A SOCIAL, CHAT, PHONE CARE AGENT? 

This position is will resolve customer service requests using modern contact center technology and customer experience strategy. Use live-chat, social media, email, knowledge base, forum, and phones to improve customer satisfaction. When sales opportunities arise, you will learn to quickly educate and close customers while maintaining high levels of satisfaction. Your main responsibility is to grow with us, becoming the best in the industry. 

 

Our Social, Chat, Phone Care Agents are responsible for the following tasks:

  • Consistently service customers, providing efficient resolutions
  • Use problem solving ability to resolve technical/mechanical issues
  • Expand your product and service knowledge daily
  • Professionally build and support existing client relationships
  • Become a brand ambassador managing large accounts
  • Escalate customer dissatisfaction to managerial team
  • Utilize systems and technology to resolve initial interactions

 

CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES? 

Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. 

 

Other Social, Chat, Phone Care Care Agents Qualifications Include:

  • High school diploma or equivalent; College Students, Interns, and College Graduates are welcome
  • Must have the ability to learn customer service software applications
  • Must be proficient with basic PC skills
  • Ability to multi-task in a fast paced environment
  • Highly reliable
  • Minimum 18 years of age

Entry-level and experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferable, but not required since we train all new employees for the job.

 

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

 

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

 

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. 

 

TOTAL REWARDS BREAKDOWN

  • Competitive Starting Compensation
  • Weekly Bonus Opportunity
  • Weekly Pay Cycles
  • Paid Time-Off
  • Daily, Week, and Quarterly Recognition
  • Paid Holidays
  • Daily Contest Payouts
  • Company Debit Card (With Daily Cash Uploads)
  • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
  • Regular Raises and Career Progression
  • Flexible Scheduling Options
  • Employee Discount Program
  • Advancement Opportunity and Ongoing Training
  • Fun, Engaging Work Environment
  • Cash and Prize Incentives
  • Modern Work Environment
  • Casual Dress Code
  • NEW: Free satellite radio for all qualified staff working on client’s satellite radio sales program
  • NEW: 50% off major shoe retailer for all qualified staff working on client’s retail customer service project
  • And More...

 

ABOUT US

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively.

MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.

 

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

 

MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.

 

MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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